Getting Started with Nash
Plan Your Integration
Introduction
This guide provides an overview of how to integrate with Nash’s API for a custom integration. You can also manually initiate deliveries in the Nash Portal. Familiarizing yourself with Nash’s capabilities and configuration choices will help you provide a seamless and efficient delivery experience for your customers.Timeline
Implementing a Nash integration typically takes 2 - 4 weeks. This timeline may vary based on the complexity of your delivery requirements and the extent of integration with your existing systems.| Phase | Duration | Tasks |
|---|---|---|
| Account Setup and Onboarding | 1 - 2 days | Familiarize your team with the Nash system |
| Plan Checkout, Dispatch, Automations, and Notifications | 1 - 2 days | Plan your customer experience, dispatch strategies, and monitoring approach |
| Build and Test | 1 - 3 weeks | Implement API calls, set up webhook handling, configure dispatch strategies |
| Go-Live | 1 - 2 days | Conduct final testing and move from Sandbox to Production |
Account Setup and Onboarding
Get access to the Nash API. Determine who needs access to the API and to the Nash Portal.Plan Dispatch Strategies, Automations, and Notifications
Choose the dispatch strategy that Nash will use to select delivery providers for your orders, including options such as lowest cost, highest reliability, or a tailored ranking. Decide whether or not you want auto-dispatch. Read more about dispatch strategy considerations in the help center. Then, set automations to automatically apply the dispatch strategies based on parameters such as order value, delivery location, and product type. Finally, decide what notifications you want to send to your customers and your internal teams. Read more about the default enabled and disabled notifications in the help center.Build and test
Now it’s time to integrate with your e-commerce platform or order management system to ingest orders into Nash. The bulk of the work is building the end-to-end delivery experience. You’ll implement the customer checkout experience, the delivery dispatch and automation strategy, and the tracking experience for customers and internal teams. To enable real-time delivery updates, you’ll need to configure webhooks.Go-Live
When you are ready for Production testing, please reach out to support@usenash.com to enable the API in Production.Best Practices
To ensure a successful Nash integration and ongoing delivery improvements, follow these best practices:- Start with a Solid Foundation: Take time upfront to determine your dispatch strategies and automations. Think about your existing customer experience and what you want to optimize for.
- Leverage Notifications: Establish a robust notification system to keep you informed about delivery status, facilitating quick identification and resolution of issues.
- Continuously Improve: Analyze delivery performance data and adjust your dispatch strategies and automations as needed to foster continuous improvement in efficiency and customer satisfaction.