What is Nash?

Nash is a delivery orchestration platform enabling your business to offer reliable delivery. Nash instantly connects with a large number of fleet providers and drivers. We provide these services through the Nash Portal, and programmatically through the Nash API to create and manage instant and scheduled delivery jobs.

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How it works

To get the most value from Nash, it is important to understand how your specific account can be configured mainly through the following features.

• Dispatch Strategies Choosing optimal provider to fulfill the job.
• Automations Business rules to choose the best Dispatch Strategy based on job information
• Notifications Define triggers to send messages to end customers or internal systems
• Tracking Customization Look and feel of tracking links that you can send to end customers

When the account is set up, and orders are starting to flow in, there are three logical phases in the Nash delivery lifecycle:

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Phase I: Order Ingestion

Starting point for Nash is to process information about a potential delivery. This happens through creating an order in Nash. An order can be created directly from the Nash Portal, uploaded by CSV in the portal, or by using the Create Order API endpoint.

Once the submitted information is validated, the output will be a list of quotes from providers that are eligible to fulfill this delivery.

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Phase II: Dispatch

The dispatch phase is the collection of actions that solve for deciding which delivery provider to send the job to for fulfillment. Nash leans heavily on using Dispatch Strategies to make this decision. These strategies are configurable in the Nash portal and guides the decision engine in Nash to select the most appropriate provider for a job.

A job can be submitted to Nash with a specific dispatch strategy, or the user can take advantage of Automations to map specific business rules to desired strategies. For example, for jobs with value greater than $200 use strategy A otherwise use strategy B. This is the recommended path since it simplifies the implementation of the Nash API and moves complexity of managing dispatch strategies to the Nash Portal.

The last approach for dispatch is to send a job to specific provider manually. This can be achieved in the Nash Portal or through the API by using the Select Quote endpoint.

The result of this phase will be a job dispatched to a delivery provider. At this point, we have a delivery object.

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Phase III: Monitoring and Tracking

Third phase of the job lifecycle is to monitor it as it progresses through the statues list until it reaches a terminal state. Nash builds scalable monitoring tools in the Nash Portal to enable the live monitoring of thousands of concurrent jobs. We recommend using the Nash Portal as the central operational tools to take action on live jobs.

In addition to the Nash Portal, users can consume our API endpoints to systematically process information about jobs in real-time. In use cases where you need to consume real-time information the best path is to process our webhooks. In addition to the standard set of webhooks, Nash enables the user to define custom notifications that trigger a webhook alert for operational triggers relevant to the use case. Example, send a webhook when the courier is running more than 10 minutes late.